At Pakshij, all products are manufactured specifically after an order is placed.
Because each t-shirt is custom printed, we maintain a strict No Return Policy.
No Return Policy
Returns will not be accepted for:
- Change of mind
- Incorrect size selected by the customer
- Ordering by mistake
- Personal preference changes
- Color expectations differing from screen display
- Personal dislike of design or fit
- Delivery delays beyond our control
Replacement Eligibility
A replacement may be approved only if:
- Product is damaged during transit
- Product has a manufacturing defect
- Product contains a printing defect
- Wrong product is delivered
- Wrong size is shipped by our fulfillment partner
Claim Submission Timeline
Replacement requests must be submitted within 48 hours of delivery.
Claims submitted after 48 hours may not be accepted.
Mandatory Unboxing Video Requirement
To qualify for a replacement request, customers must provide:
- Order Number
- Clear photographs of the issue
- A complete, continuous, and unedited unboxing video
The video must clearly show:
- Sealed package before opening
- Shipping label
- Package opening process
- Product inspection
- Defect or issue being reported
Claims without a complete unboxing video may be rejected.
Photographs alone may not be sufficient for verification.
Claim Verification
All claims are subject to review and approval by Pakshij and its fulfillment partners.
Pakshij reserves the right to approve or reject any claim after reviewing the submitted evidence.
Color & Print Variation Disclaimer
Actual product colors, print placement, and appearance may vary slightly due to:
- Screen settings
- Lighting conditions
- Printing processes
- Fabric characteristics
Such minor variations are normal and are not considered defects.
These cases do not qualify for replacement, return, or refund.
Refund Policy
Pakshij follows a replacement-first policy.
Refunds are generally not provided for print-on-demand products.
Refunds may be considered only if:
- Replacement is not possible, or
- Pakshij determines a refund is appropriate under exceptional circumstances.
Any refund decision shall remain at the sole discretion of Pakshij.
Replacement Processing
Approved replacement requests will be processed without additional charges.
Delivery timelines for replacements may vary.